Willow Creek Privacy Policies

PRIVACY POLICY

Willow Creek Counseling | www.willowcreekhealth.com

Effective Date: February 15, 2026 • Last Updated: February 15, 2026

Couch Mental Health, LLC DBA Willow Creek Counseling

1426 Addison Ave E, Suite A, Twin Falls, Idaho 83301

Phone: (208) 544-8856 • Email: kathy@willowcreekhealth.com

1. Introduction

Willow Creek Counseling (“we,” “our,” or “us”) is committed to protecting the privacy of visitors to our website at www.willowcreekhealth.com (the “Site”). This Privacy Policy explains what information we collect through the Site, how we use it, and your choices regarding that information.

This Privacy Policy applies only to information collected through the Site itself. It does not apply to information collected through our clinical services, which is governed by our Notice of Privacy Practices (HIPAA) and applicable federal and state law, including 42 CFR Part 2 for substance use disorder records. If you are a current or prospective client, please refer to your intake documents for information about how your protected health information (PHI) is used and disclosed.

2. Information We Collect

2.1 Information You Provide Voluntarily

We collect personal information that you voluntarily provide when you interact with the Site, including:

• Contact Information: Name, email address, and phone number when you submit a contact form, schedule a consultation, or sign up for our email newsletter.

• Consultation Scheduling: When you schedule a free phone consultation or book an appointment through our secure client portal (hosted by Simple Practice at kathycouch.clientsecure.me), you are redirected to a third-party platform. Information you provide on that platform is governed by Simple Practice’s own privacy policy.

• Email Newsletter: If you subscribe to our email list through the Site, we collect your email address to send you updates, blog posts, and practice news.

• Blog Comments: If you post a comment on our blog, the content of your comment and any identifying information you include may be visible to other visitors.

2.2 Information Collected Automatically

When you visit the Site, certain information is collected automatically by our website hosting provider (Wix.com) and analytics tools:

• Device and Browser Information: IP address, browser type and version, operating system, device type, and screen resolution.

• Usage Data: Pages visited, time spent on pages, referring website, clicks, and navigation patterns.

• Cookies and Similar Technologies: The Site uses cookies (small text files stored on your device) and similar tracking technologies to improve functionality, analyze traffic, and remember your preferences. See Section 5 for more information about cookies.

2.3 Information We Do NOT Collect Through the Site

We do not collect protected health information (PHI), clinical records, diagnoses, treatment information, insurance details, or any other health-related data through the Site. All clinical information is collected and stored exclusively through our HIPAA-compliant electronic health record system (Simple Practice) and is subject to our Notice of Privacy Practices.

3. How We Use Your Information

We use the information collected through the Site for the following purposes:

• Respond to Inquiries: To respond to your contact form submissions, consultation requests, and questions about our services.

• Email Communications: To send newsletters, practice updates, and blog notifications to subscribers who have opted in.

• Website Improvement: To analyze Site traffic and usage patterns to improve the content, functionality, and user experience of the Site.

• Scheduling: To facilitate appointment scheduling through our third-party client portal.

• Legal Compliance: To comply with applicable laws, regulations, or legal processes.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Share Your Information

We may share your information with the following categories of third parties, solely for the purposes described in this policy:

• Website Hosting Provider (Wix.com): Our Site is hosted on the Wix platform. Wix processes data in accordance with its own privacy policy, available at www.wix.com/about/privacy.

• Client Portal (Simple Practice): When you schedule an appointment through our client portal, your data is processed by Simple Practice, LLC in accordance with its privacy policy and our Business Associate Agreement.

• Payment Processor (CareCredit / Synchrony Bank): If you apply for CareCredit financing through a link on our Site, you are redirected to CareCredit’s website. Information you provide to CareCredit is governed by their privacy policy and the terms of Synchrony Bank.

• Email Service Providers: If you subscribe to our email list, your email address may be processed by our email marketing service provider to deliver newsletters.

• Analytics Providers: We may use third-party analytics tools (such as Google Analytics or Wix Analytics) to understand how visitors interact with the Site.

• Law Enforcement or Legal Requirements: We may disclose your information if required to do so by law, regulation, court order, or governmental request.

5. Cookies and Tracking Technologies

The Site uses cookies and similar technologies. These fall into the following categories:

• Essential Cookies: Required for the Site to function properly (e.g., session management, security). These cannot be disabled.

• Analytics Cookies: Used to collect aggregate data about Site traffic and usage patterns. These help us understand which pages are most popular and how visitors navigate the Site.

• Functional Cookies: Used to remember your preferences (e.g., whether you have dismissed a popup or subscribed to the newsletter).

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality of the Site.

6. Third-Party Links

The Site contains links to third-party websites and services, including but not limited to:

• Simple Practice (client portal and scheduling)

• CareCredit (healthcare financing)

• Gottman Institute (educational resources and products)

• EMDRIA (Eye Movement Desensitization and Reprocessing International Association)

• Rewired360.shop (online store)

• Podcast platforms (Journey Through the Eyes EMDR podcast)

We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any external sites before providing personal information.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information collected through the Site. These measures include SSL/TLS encryption for data in transit, secure hosting through Wix’s platform security infrastructure, and access controls limiting who can view submitted data.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information transmitted through the Site.

8. Data Retention

We retain personal information collected through the Site for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Contact form submissions and email subscription data are retained until you request deletion or unsubscribe. Analytics data is retained in aggregate form and does not identify individual users after processing.

9. Your Rights and Choices

You have the following rights regarding your personal information collected through the Site:

• Opt Out of Email: You may unsubscribe from our email list at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

• Request Access or Deletion: You may request access to the personal information we hold about you, or request that we delete it, by contacting us at kathy@willowcreekhealth.com.

• Manage Cookies: You may manage or disable cookies through your browser settings.

• Do Not Track: Our Site does not currently respond to “Do Not Track” browser signals. We may update this practice in the future.

10. Children’s Privacy

The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through the Site. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child under 13 has provided us with personal information through the Site, please contact us at kathy@willowcreekhealth.com.

This section applies to information collected through the website only. Our clinical services for minors are governed by separate informed consent and HIPAA requirements, as described in our Practice Policies and Procedures.

11. Idaho and State-Specific Disclosures

Willow Creek Counseling is located in Twin Falls, Idaho, and primarily serves clients in the State of Idaho. Idaho does not currently have a comprehensive consumer data privacy statute equivalent to the California Consumer Privacy Act (CCPA). However, we are committed to transparency about our data practices and will update this policy if Idaho or any applicable state enacts additional privacy requirements.

If you are a California resident, you may have additional rights under the CCPA. Please contact us for more information.

12. Relationship to HIPAA Notice of Privacy Practices

THIS PRIVACY POLICY IS NOT YOUR HIPAA NOTICE

This Privacy Policy governs information collected through the website only.

Your protected health information (PHI) is governed by our Notice of Privacy Practices (NPP), which is provided during intake.

If you have questions about how your clinical records, diagnoses, or treatment information are used and disclosed, please refer to the NPP or contact us directly.

For clients with SUD records subject to 42 CFR Part 2, additional protections apply as described in our Practice Policies and Procedures.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us:

Kathy Couch, LCSW

Couch Mental Health, LLC DBA Willow Creek Counseling

1426 Addison Ave E, Suite A, Twin Falls, Idaho 83301

Phone: (208) 544-8856

Email: kathy@willowcreekhealth.com

Version Control

Version

Date

Description

Author

1.0

02/15/2026

Original Privacy Policy created. Covers: information collected (voluntary and automatic), cookies, third-party links (Wix, Simple Practice, CareCredit, Gottman, EMDRIA, Rewired360), data security, retention, user rights, children’s privacy, Idaho disclosures, HIPAA distinction.

K. Couch

TERMS AND CONDITIONS

Willow Creek Counseling | www.willowcreekhealth.com

Effective Date: February 15, 2026 • Last Updated: February 15, 2026

1. Acceptance of Terms

By accessing and using the website located at www.willowcreekhealth.com (the “Site”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, you should not access or use the Site. These Terms constitute a legally binding agreement between you and Couch Mental Health, LLC DBA Willow Creek Counseling (“we,” “our,” or “us”).

2. About the Site

The Site is operated by Couch Mental Health, LLC DBA Willow Creek Counseling, a mental health counseling practice located at 1426 Addison Ave E, Suite A, Twin Falls, Idaho 83301. The Site provides general information about our counseling services, including EMDR intensives, couples intensives, extended sessions, and related educational content. The Site also provides access to scheduling tools, a blog, a newsletter signup, and links to third-party resources.

3. No Therapist-Client Relationship

IMPORTANT NOTICE

Browsing the Site, reading blog content, submitting a contact form, or scheduling a free phone consultation does NOT establish a therapist-client relationship.

A therapist-client relationship is established only after the completion of intake paperwork, informed consent, and a mutual agreement to begin treatment.

Nothing on the Site constitutes professional clinical advice, diagnosis, or treatment. The content is for general informational and educational purposes only.

If you are experiencing a mental health emergency, call 988 (Suicide & Crisis Lifeline), call 911, or go to your nearest emergency room. Do not use the Site or contact forms for emergencies.

4. Site Content and Informational Purposes

All content on the Site, including text, graphics, images, blog posts, videos, and downloadable materials, is provided for general informational and educational purposes only. While we strive to ensure that information on the Site is accurate and up to date, we make no warranties or representations regarding the completeness, accuracy, reliability, or suitability of any content.

Information about therapeutic modalities (including EMDR and Gottman Method), mental health conditions, and treatment options is intended to educate visitors and does not replace professional consultation with a licensed provider. Individual results vary, and no specific therapeutic outcomes are guaranteed.

5. Scheduling and Free Consultations

The Site includes links to schedule a free phone consultation through our secure client portal hosted by Simple Practice (kathycouch.clientsecure.me). When you click a scheduling link, you are redirected to Simple Practice’s platform. Your use of that platform is governed by Simple Practice’s terms of service and privacy policy.

A free phone consultation is an opportunity to discuss our services, assess goodness of fit, and determine candidacy for our programs. It is not a therapy session and does not establish a therapist-client relationship. No clinical advice, diagnosis, or treatment is provided during free consultations.

6. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos (including the Willow Creek Counseling logo), photographs, blog articles, icons, and design elements, is the property of Couch Mental Health, LLC or its content suppliers and is protected by United States copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, or transmit any material from the Site without prior written consent from Willow Creek Counseling, except as follows:

• You may view, download, and print pages from the Site for your own personal, non-commercial use.

• You may share links to Site pages on social media, provided that you do not alter the content or misrepresent its source.

The Willow Creek Counseling name and logo are trademarks of Couch Mental Health, LLC. Unauthorized use is prohibited.

7. Blog and User-Submitted Content

The Site includes a blog with educational articles about therapy, EMDR, grief, trauma, and related topics. Blog content is written by or on behalf of Kathy Couch, LCSW and is for informational purposes only.

If the blog allows comments or if you submit content through the Site (such as a contact form message), you agree that:

• Your submission does not contain any unlawful, defamatory, threatening, or harassing content.

• You will not submit any content that infringes upon the intellectual property or privacy rights of others.

• We reserve the right to remove, edit, or refuse to publish any user-submitted content at our sole discretion.

• Contact form messages are private communications to us and will not be published without your consent.

8. Third-Party Links and Services

The Site contains links to third-party websites and services that are not owned or controlled by Willow Creek Counseling, including but not limited to:

• Simple Practice (client portal and scheduling)

• CareCredit / Synchrony Bank (healthcare financing)

• Gottman Institute (relationship resources, products, and assessments)

• EMDRIA (EMDR professional resources)

• Rewired360.shop (online store operated by the provider)

• Podcast platforms (Journey Through the Eyes EMDR podcast)

We have no control over the content, privacy practices, or availability of these third-party sites. Inclusion of a link does not imply endorsement. Your use of third-party websites is at your own risk and subject to their respective terms and privacy policies.

9. Online Store (Rewired360.shop)

The Site links to an online store at www.rewired360.shop. Purchases made through this store are governed by the terms, policies, and privacy practices of that platform. Willow Creek Counseling is not responsible for transactions, refunds, shipping, or disputes arising from purchases made through Rewired360.shop, which is operated as a separate business entity.

10. Geographic Limitations

Willow Creek Counseling is licensed to provide clinical services in the State of Idaho. Clients must be physically located in Idaho at the time of all clinical sessions (both in-person and telehealth). The Site may be accessed from anywhere, but clinical services are available only to individuals located in Idaho unless otherwise specified.

Oregon licensure is pending. The Site will be updated when additional state licenses are obtained.

11. Disclaimers

THE SITE AND ALL CONTENT, MATERIALS, AND SERVICES PROVIDED THROUGH THE SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that the content on the Site is accurate, complete, or current.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COUCH MENTAL HEALTH, LLC, ITS OWNER, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SITE, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability to you for any claims arising from your use of the Site shall not exceed one hundred dollars ($100.00). This limitation applies regardless of the theory of liability (contract, tort, strict liability, or otherwise).

This limitation of liability does not apply to our clinical services, which are governed by separate informed consent, malpractice, and liability frameworks.

13. Indemnification

You agree to indemnify, defend, and hold harmless Couch Mental Health, LLC, its owner, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or related to your use of the Site, your violation of these Terms, or your infringement of any third-party rights.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Idaho, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Twin Falls County, Idaho, and you consent to the jurisdiction and venue of such courts.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after the posting of changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

17. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Kathy Couch, LCSW

Couch Mental Health, LLC DBA Willow Creek Counseling

1426 Addison Ave E, Suite A, Twin Falls, Idaho 83301

Phone: (208) 544-8856

Email: kathy@willowcreekhealth.com

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